Returns are accepted for 14 days and return shipping costs are the responsibility of the customer.
Apart from the right of withdrawal governed by law, a partial or full refund is provided in the following cases:
1. Product damaged upon receipt
The Customer is requested to report any apparent damage as soon as possible, ideally within 48 hours of receipt, to facilitate logistical management.
2. Product does not conform to the order
In this case, we will cover the return costs and, depending on the Customer’s choice, provide a compliant replacement or a full refund, subject to availability of the product originally ordered.
In the event of a return for a non-conforming product, we will provide the Customer with a prepaid return label for the return shipping costs, subject to availability of the product originally ordered.
3. Package not delivered or lost
In accordance with Article L.216-2 of the Consumer Code, if the package is not received within thirty (30) calendar days from the date of the order, the Customer may request the termination of the contract and obtain a full refund.
Bohosoleil will verify the shipment with the carrier. If a loss or non-delivery is confirmed, a refund will be issued as soon as possible, using the original payment method.
4. Processing times
Approved refunds are generally processed within 5 to 10 business days, depending on the original payment method. In accordance with Article L.221-24 of the French Consumer Code, the refund will be issued within a maximum of fourteen (14) days after validation of the request and/or receipt of the returned product.
6. Shipping costs
Return shipping costs may be borne by the customer, except in cases where the product is defective or lost. In other situations (for example, returns due to withdrawal), return shipping costs are the customer’s responsibility, except in exceptional circumstances which will be examined on a case-by-case basis.
7. Contact methods
For all refund requests other than those related to cancellations, please fill out the contact form available in the “Contact Us” section, specifying the following information: order number, a detailed description of the problem, and photos of the product if possible. This information will allow us to process your request as quickly as possible. To learn more about how we manage your personal data in connection with your request, please consult our Privacy Policy.
8. Exceptional circumstances clause
Any exceptional situation not covered by the cases mentioned above will be examined on a case-by-case basis by Bohosoleil. If necessary, a goodwill gesture may be offered, although this does not constitute a contractual obligation.
LEGAL REFERENCES:
• Articles L.217-3 to L.217-7 of the Consumer Code (legal guarantee of conformity)
• Article L.216-2 of the Consumer Code (non-fulfilled delivery)
• Articles L.221-18 et seq. (right of withdrawal – see Return Policy)
• Article L.221-24 of the Consumer Code
RETURN POLICY (RIGHT OF WITHDRAWAL)
In accordance with the provisions of Articles L.221-18 et seq. of the Consumer Code, the Customer has a period of fourteen (14) calendar days from the receipt of his order to exercise his right of withdrawal, without having to justify his decision or bear any costs other than those provided for by law.
1. Procedures for exercising the right of withdrawal
The right of withdrawal can be exercised by contacting the customer service department of the website www.bohosoleil.com via the dedicated form available in the “Contact” section of the website. An acknowledgement of receipt of the request will be sent to the customer without delay, on a durable medium (for example, by email).
2. Conditions de retour
Products must be returned within fourteen (14) days of notification of the decision to withdraw. They must be in their original condition and packaging, unused, undamaged, and suitable for resale as new.
Return shipping costs remain the sole responsibility of the Customer except in cases where the product is non-compliant or lost.
No partial returns will be accepted.
No partial returns will be accepted.Tout retour incomplet, ouvert ou non conforme à ces exigences sera automatiquement refusé et ne donnera lieu à aucun remboursement ni échange.
3. Reimbursement
In the event of a valid exercise of the right of withdrawal, we will refund all sums paid, including the initial standard delivery charges, using the same payment method as the original order.
We reserve the right to postpone any refund until we have received the returned products, in accordance with Article L.221-24 of the French Consumer Code.
The refund will only be issued after verification that the return conditions have been met (product undamaged, unused, and complete).
No proof of shipment can replace the physical receipt of the product. A refund confirmation will be sent to the Customer by email once the refund has been processed.
We also reserve the right to refuse any clearly abusive return request, particularly in cases of repeated use of the right of withdrawal solely to obtain a product without a commitment.
The right of withdrawal must be exercised in good faith and in accordance with its purpose as defined by law.
4. Protection of personal data
The information you provide as part of the return process will be processed in accordance with our Privacy Policy. For more information on how we collect, use, and protect your personal data, please see our Privacy Policy.
5. Contact
For any return request, the Customer is invited to contact us via the Contact Form accessible on the website or by email at contact@bohosoleil.com.
APPLICABLE LEGAL REFERENCES:
Articles L.221-18 to L.221-28 of the Consumer Code relating to the right of withdrawal.
📄 STANDARD WITHDRAWAL FORM
In accordance with Article L.221-5 of the Consumer Code, you can use the form below to exercise your right of withdrawal:
Modèle de formulaire de rétractation
À l’attention de Bohosoleil, Service Client
E-mail : contact@bohosoleil.com
Site web : www.bohosoleil.com
In accordance with Article L.221-5 of the Consumer Code, you can use the form below to exercise your right of withdrawal:Je vous notifie par la présente ma rétractation du contrat portant sur la vente du bien ci-dessous :
• Ordered on: ……………… / Received on: ………………
• Order number: ………………
• Consumer name: ………………
• Consumer address: ………………
• Date : ………………
• Signature (if notification is sent by paper mail): ………………
⚠️ No returns will be accepted without prior agreement from our customer service.